Data Centre Emergency Response

Convergent Technology provides data centre emergency response as a standalone service or as one part of an overall data centre facility management package. If a fault occurs that presents a risk to the uptime of your data centre it needs to be resolved as quickly as possible.

Our in-house engineers will respond to a fault alert in a manner that best supports your organisation and its internal resources. For some organisations this means providing instant telephone support and a detailed knowledge of the data centre in question. This allows our engineers to assist and advise the your onsite team, resolving the issue without requiring attendance. For others, who do not have their own internal resource, our engineers will be on site within 4 hours.

Installations can be monitored remotely with varying levels of complexity to suit your needs, from basic critical alarm with “push” notification to text or email, to a full BMS system showing real-time performance of the power and cooling systems together with web-cam monitoring of the data centre and plant areas.

For super-critical facilities we can provide 24/7 on-site data centre technicians to keep the plant operating at peak performance and to deal with any potential issues as they arise.
In the event of a fault the decision to attend site will be made by our Data Centre Service Engineer depending on the type of alert in question and its potential impact on services. Unique protocols are established for each client dependant on their particular requirements.

For sites outside of the UK we use a network of vetted and approved contractors to attend site within 4 hours. All telephone support is still provided by our own in-house UK teams.